Which courier will deliver my abaya?
- Zee & Zaa parcels ship with TCS, Leopards or Postex, whichever runs the fastest Cash on Delivery lane to your city from Multan. We choose the courier when we pack, so you do not have to. The tracking number we send you names the courier, and every one of them delivers to your door rather than to a pickup point.
Can I open the parcel before I pay the rider?
- Yes. Open the parcel at your door, look at the abaya and check the size on the label before you hand over any money. That is the whole point of Cash on Delivery. If it is not what you ordered, you can refuse the parcel there and then and you will not have paid anything.
What happens if I am not home when the rider arrives?
- The courier will call the phone number on your order and try again, usually the next working day. Most couriers make up to three attempts before returning a parcel to us. Give a number that will be answered and a landmark near your address, and if you miss a call, ring the courier back on the number in your tracking message.
Do you charge a delivery fee anywhere in Pakistan?
- No. Delivery is free to every address in Pakistan, so one abaya costs Rs. 6,800 at your door and nothing more. There is no fuel charge, no remote-area surcharge and no Cash on Delivery handling fee. The price you see on the product page is exactly the amount you hand to the rider.
How do I track my parcel after it ships?
- You get a tracking number by WhatsApp or email as soon as your parcel leaves our Multan studio. Enter your order number on the Zee & Zaa track page to see its current status, or use the tracking number directly on the courier's own website. Tracking usually starts updating within a few hours of dispatch.
Can I change my delivery address after ordering?
- Yes, if the parcel has not left us yet. Email Zeeandzaaabayas@gmail.com with your order number and the new address as soon as you can. Once a parcel is with the courier the address can sometimes still be corrected within the same city, but a change between cities usually means the parcel comes back to us first.